Cyzerg

About the Company

Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.

With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg’s culture & core values guide every aspect of the organization. 

About the Job

The Inside Sales & Business Development Representative is responsible for supporting and growing current accounts while generating and developing new sales opportunities. The role will have a balanced 50% inbound and 50% outbound sales focus, requiring the ability to respond to inbound inquiries while proactively identifying, contacting, and engaging potential customers.
The representative will work closely with the Engineering, Sales, and Procurement teams to understand customer requirements and develop technology solutions that meet their needs. Once solutions have been identified, the representative will support the preparation of quotes and proposals, follow up with prospects and customers, assist with closing sales, and coordinate with internal teams to facilitate successful delivery and implementation

Responsibilities:

• Respond promptly to inbound sales inquiries from prospects and existing customers via phone, email, and other communication channels.
• Understand customer requirements and identify appropriate hardware and software solutions.
• Qualify inbound leads based on customer needs, requirements, budget, and potential opportunity.
• Follow up with inbound prospects to move opportunities through the sales process.
• Prepare hardware and/or software quotes for customers and the sales team in a timely manner.
• Prepare proposals with the support of the Engineering and Sales Executive teams in a timely manner.
• Collaborate with the Engineering team to validate customers’ hardware and software requirements.
• Follow up with prospects and customers regarding quotes, proposals, questions, and next steps.
• Support Sales Executives in progressing qualified inbound opportunities toward closure.

• Proactively identify and contact potential customers through outbound calls, emails, and other appropriate sales channels.
• Conduct prospecting activities to generate new sales opportunities.
• Research target companies and identify potential customer needs and opportunities.
• Qualify outbound leads and determine whether they are a good fit for Cyzerg’s solutions.
• Conduct outbound follow-ups with prospects who have previously engaged with Cyzerg.
• Maintain consistent follow-up with prospects throughout the sales cycle.
• Schedule qualified meetings or sales opportunities for Sales Executives when appropriate.
• Build and maintain a healthy outbound sales pipeline.
• Track outbound activities, conversations, follow-ups, and opportunities accurately in the company’s systems.
• Meet assigned outbound activity and sales targets.

Sales & Proposal Support

• Prepare hardware and/or software quotes for customers and the sales team in a timely manner.
• Prepare proposals with the support of the Engineering and Sales Executive teams.
• Collect information from Sales and Procurement teams to prepare quotes, proposals, and other sales-related requests.
• Interface and collaborate with the Sales and Executive teams to plan and prioritize quotes, proposals, and sales opportunities.
• Collaborate and follow up with the Engineering team to validate customers’ hardware and software requirements.
• Support Sales Executives with additional sales-related activities needed to expedite and facilitate sales.
• Assist with procuring and tracking goods until successfully delivered and implemented at the customer location when required.

Customer Relationship Management

• Maintain professional and timely communication with prospects and customers.
• Provide outstanding customer service throughout the sales process.
• Maintain accurate customer and prospect information and follow-up activities.
• Build and maintain positive relationships with current accounts and potential customers.
• Identify opportunities to expand existing customer relationships.
• Ensure timely follow-up on customer inquiries, quotes, proposals, and sales opportunities.

Requirements:

• Proven 2+ years of experience in sales, business development, B2B sales, or a similar sales role.
• Hands-on experience managing both inbound and outbound sales activities.
• Demonstrated ability to prospect, qualify leads, conduct follow-ups, and move opportunities through the sales cycle.
• Technology sales experience is a PLUS.
• Must be able to work from 8:00 AM to 5:00 PM US Eastern Time.
• Must be fluent in English, both verbal and written.
• Must be capable of working in a fast-paced environment while handling multiple tasks and priorities.
• Must be a detail-oriented, independent, and reliable professional.
• Outstanding customer service and communication skills.
• Strong prospecting, follow-up, negotiation, and relationship-building skills.
• Ability to manage multiple prospects, customers, quotes, proposals, and sales opportunities simultaneously.
• Knowledge of hardware/software technologies across several platforms, including computers, networks, servers, and peripherals is a PLUS.
• Experience/knowledge with Dell, Cisco, Lenovo, Synology, and Barracuda products is a PLUS.
• Knowledge of software licensing models across different software vendors is a PLUS.

Benefits:

• Competitive base salary + bonus based on sales quota.
• Paid medical insurance/HMO (Philcare) right from the first day.
• Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves.
• Earn as much as PHP 13,500 from the employee referral program.
• Annual salary increases with a predictable percentage increase based on performance review.
• Annual year-end bonus and monthly bonuses based on performance.
• Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activities.
• Annual team-building – Shift gears and explore adventures with the team out of the office.
• Career development plans – We want you to grow and become the best at what you love.
• Casual wear in the office – Express your fashion or stay comfy.
• Flat organization with an open-door policy.
• Company-paid certifications and training.